The Problem: The Gap in Digital Use

Businesses invest millions in modern SAP systems (such as S/4HANA, SuccessFactors, and Ariba), expecting a seamless transformation. However, complexity, frequent updates, and lack of intuitive guidance often result in a "user adoption challenge":

• Staff Uncertainty: Staff find it difficult to navigate new SAP interfaces or complete complex transactions, leading to frustration and increased reliance on help desks.


• Process Deviation: Users avoid standard SAP processes, which results in data inconsistency, regulatory problems, and productivity loss.


• Lost Learning: Classroom-based learning is ineffective over time, leaving staff unsupported when they are working.

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• Low ROI: The full value of the SAP system is not realised, as most users access only a limited portion of its features.

The Approach: Contextual Support with SAP WalkMe

The WalkMe DAP, fully integrated into the SAP environment, addresses the Digital Adoption Gap. It integrates with your SAP systems to deliver on-screen assistance exactly when needed.

By using WalkMe with SAP, your clients can ensure every user, regardless of experience level, can be productive from the outset.